Shipping policy

Where I ship

WASA Coffee ships across Singapore via SPX (Shopee Express). International shipping is wholesale only.

Cost

Free shipping on orders S$25 and above. Below S$25, shipping is a flat S$1.90.

Roast and dispatch

I roast and dispatch Monday to Friday from a small roastery in Singapore. Once you place an order, I roast within 24 working hours, then SPX picks the parcel up the same day or the next working day.

Delivery time

SPX delivers within 1 to 2 days after the parcel is collected. SPX also delivers on Saturdays, so a Friday shipment can arrive at your door on Saturday. Most orders arrive within 2 to 3 working days from the time you order.

Tracking

The tracking number is sent to you by email the moment SPX picks the parcel up. On the day of delivery, SPX also sends a WhatsApp notification with the live status.

Lost or damaged parcels

If your tracking has not moved for more than 3 working days, or if the bag arrives damaged, write to hello@wasacoffee.com with the order number and a photo if possible. SPX requires an investigation that takes 1 to 5 working days. Once the investigation closes, I issue a full refund or send a replacement, whichever you prefer.