FAQ
Roasting and freshness
I roast Monday to Friday from a small roastery in Singapore. Once you place an order, I roast within 24 working hours, then SPX picks the parcel up the same day or the next working day.
Every bag ships within a few days of its roast date. The roast date is printed on the bag so you always know how recently it was roasted. Specialty filter coffee tastes best from about day 7 to day 28 post-roast, and espresso peaks slightly later, around day 14 to day 35.
If your bag is very fresh (1 to 4 days post-roast), let it rest for at least a week before filter and two weeks before espresso. The bean is still releasing CO2 in the first few days, which can flatten extraction and create air pockets in the bed. After the rest window, flavours open up significantly.
Keep the bag sealed at room temperature, away from direct light, heat and moisture. The valve on the bag does the venting work for the first couple of weeks, so the bag itself is a fine container until opened. Once opened, use within 2 to 3 weeks for best flavour. Do not store coffee in the fridge or freezer for daily use, temperature swings cause condensation that flattens the cup.
Whole bean is always fresher because ground coffee oxidises within minutes. If you have a grinder at home, even an inexpensive burr grinder, whole bean is the right call. If you do not have a grinder, choose the ground option that matches your brewer at checkout, and use the bag within 7 to 10 days of opening.
Rough guide: 100 g makes about 5 to 7 cups, 200 g makes about 10 to 14 cups, 250 g (the standard bag size) makes about 13 to 18 cups. I use 15 to 18 g per cup depending on brew method. If you drink one cup a day, a 250 g bag lasts about two weeks at peak freshness.
Yes. Subscription options are set up directly on each product page. Choose the bag size and grind, then pick a subscription frequency at checkout to receive the same coffee on a regular schedule. Subscribers always get the freshest roast in the cycle.
Shipping and delivery
Free shipping on orders S$25 and above. Below S$25, shipping is a flat S$1.90. All Singapore orders ship via SPX (Shopee Express).
I roast within 24 working hours of your order, Monday to Friday. SPX then delivers within 1 to 2 days after the parcel is collected, and SPX delivers on Saturdays too, so a Friday shipment can arrive at your door on Saturday. Most Singapore orders arrive within 2 to 3 working days from order.
The tracking number is sent to you by email the moment SPX picks the parcel up from the roastery. On the day of delivery, SPX also sends a WhatsApp notification with the live status so you know when to expect the courier.
Right now, international shipping is wholesale only. If you are a cafe, hotel, office or office pantry outside Singapore looking to serve WASA, write to me at hello@wasacoffee.com with your business and approximate volume and I will send a wholesale price list.
If your tracking shows no movement for more than 3 working days, or if the bag arrives damaged, write to hello@wasacoffee.com with your order number and a photo if possible. SPX requires an investigation that takes 1 to 5 working days. Once the investigation closes, I issue a full refund or send a replacement, whichever you prefer.
Returns, refunds and wholesale
Refunds and exchanges are available within 7 days of purchase. Coffee is a perishable food product, so unopened bags can be returned for a full refund. For opened bags, write to me first. If the cup is genuinely off (sour, stale, off-flavours that are not just personal preference), I will replace or refund. Personal taste mismatches I will help you fix with a brewing adjustment, then offer a discount on a different lot.
Write to me. Often the cup can be transformed with a small change to grind, ratio or water temperature, and I am happy to walk through it with you. If after a couple of brews it still is not your style, I will steer you toward a different lot that matches your palate better, with a discount on the next bag.
Yes. WASA partners with cafes, restaurants, hotels and offices in Singapore and selected overseas markets. Wholesale pricing covers a per-kg discount, free brewing-equipment guidance, and recipe support. Email hello@wasacoffee.com with your business and approximate weekly volume.
Coffee terms, briefly
Single origin means every bean in the bag came from one farm, one cooperative or one specific lot inside a region. The opposite is a blend, which mixes coffees from different origins to hit a target flavour profile. Single origin lets the character of one place show through, soil, altitude, processing and farmer skill all leave their fingerprint on the cup. WASA's house line is single origin.
Processing is what happens to the coffee cherry between picking and shipping the green bean. Washed coffees have the fruit removed before drying, clean, bright, transparent in the cup. Natural coffees dry inside the whole fruit, sweeter, fruitier, fuller-bodied. Anaerobic coffees ferment in sealed tanks without oxygen, wild, often funky tropical fruit notes. Each style suits different brewers and palates.
I roast every WASA single origin in the light to medium range. Light enough for the origin character to read clearly, medium enough to develop sweetness and body. Each product page lists the specific roast and the brewer it is calibrated for.
About WASA
WASA stands for Warm, Authentic, Sustainable, Artistic. It is the four-word brief I roast, write and serve to.
Singapore. I roast in small batches from a micro-roastery here, and ship locally with SPX.
Email hello@wasacoffee.com or send a WhatsApp to +65 8024 9007. I read every message myself and try to reply within one working day.